Return & Refund Policy

Effective Date: May 14, 2026

At SKYHATCH, we are committed to delivering quality products and customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.

1. Eligibility for Returns

Returns may be accepted only under the following conditions:

  • Product received is damaged during transit
  • Wrong product delivered
  • Manufacturing defect found in the product
  • Product is unused and in original packaging

Any return request must be raised within 7 days of product delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products
  • Installed or used products
  • Products damaged due to improper handling or installation
  • Clearance or special-discount items (if applicable)

3. Return Request Process

To request a return, customers must:

  1. Contact our support team with order details
  2. Share clear images/videos of the issue
  3. Wait for return approval from SKYHATCH

Approved returns will receive further instructions regarding pickup or shipping.

4. Refund Policy

Refunds will be processed only after inspection and approval of the returned product.

If approved:

  • Refunds may be issued to the original payment method or bank account
  • Processing time may take 7–14 business days
  • Shipping and handling charges may be non-refundable unless the error was from our side

5. Replacement Policy

In eligible cases, SKYHATCH may offer:

  • Product replacement
  • Replacement parts
  • Repair support
    instead of a refund, depending on the issue.

6. Damaged Shipments

If the package appears damaged during delivery:

  • Please inspect the package before accepting it
  • Report visible damage immediately to the delivery partner and SKYHATCH
  • Claims raised after acceptance without evidence may not be eligible

7. Cancellation Policy

Orders may be cancelled before dispatch.

Once the order has been shipped or customized production has started, cancellation requests may not be accepted.

8. Limitation of Liability

SKYHATCH shall not be responsible for:

  • Delays caused by logistics partners
  • Damage due to improper installation or misuse
  • Indirect or consequential losses related to product usage

9. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be published on this page.

10. Contact Us

For return, replacement, or refund assistance, please contact:

SKYHATCH
Website: www.skyhatch.in
Email: info@skyhatch.in

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